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Road Service Benefits Guide

To use this guide: select a topic from the menu below, or for a complete overview of all Road Service benefits scroll down the page. You may also Print a Copy to keep in your glove compartment or in your home for quick reference.

How to Get Help When You Need It Most

1) Request Service:

  • Call 1-800-AAA-HELP (1-800-222-4357). Wherever you are in the U.S. and Canada, your call will be dispatched to a nearby AAA/CAA-affiliated service facility that can help you — 24 hours a day, 365 days a year.
  • Use Road Service OnlineRequest Roadside Assistance online to request Roadside Assistance online.

2) Provide the necessary information:

  • To help us and the service facility assist you faster, be ready to give:
  • Your name and membership number.
  • Your exact location and nearest intersecting street.
  • The make, model, color and license number of the vehicle.
  • Whatever you can tell us about the trouble you’re having.
  • If possible, give us a phone number where you can be reached.
You should remain with the vehicle to receive service. However, exceptions can be made under extenuating circumstances. If you are able to start or move your vehicle before AAA arrives, please be sure to call us and cancel your request. If you can’t contact or reach AAA Roadside Assistance, call the nearest available towing or repair facility. Pay for the service and get an itemized receipt that includes the printed name, address and phone number of the facility. Submit the bill to AAA Reimbursement Services using the appropriate ERS Refund Form.

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Vehicles & ServicesVehicles and services covered under Basic and Plus Membership

  • Roadside Assistance means 24-hour assistance for minor mechanical first aid; battery service, tire change, out of fuel, lockout service, extricating and towing. Roadside Assistance will be provided to you when the vehicle you are either driving or riding in becomes disabled. The following types of vehicles are eligible for service:
  • Four-wheel motor-driven passenger vehicles (i.e. cars, vans and pick up trucks, including rented passenger vehicles) if those services can be safely delivered without using heavy duty equipment.
  • Dual rear wheel unloaded pickup trucks are provided all services except tire service.
  • Dual rear wheel campers and motor homes are covered for lockout, battery service and out of fuel services only. Additional services (such as towing and tire change services) are provided only if you have a Plus RV Rider Membership.

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Plus RVVehicles and services covered under Plus RV

  • Campers, motor homes, motorcycles, travel trailers, and boat and utility trailers (but only if loaded with boat or recreational vehicle such as ATV, dirt bike or jet ski).

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Restrictions ApplySome restrictions apply

What's not covered:

  • Service on taxis, buses, moving trucks, limousines, step vans or truck bodies other than regular pickup trucks.
  • Service to unregistered, untagged or uninsured vehicles or vehicles that are otherwise not legally drivable, except a vehicle with tag/registration expired within 30 days may be towed to a place of repair.
  • Services to vehicles which AAA has determined to be unsafe due to overloading or which require heavy duty equipment to safely provide service.
  • Service to a vehicle which is snowbound, including unplowed street or driveways.
  • Service on a vehicle to which a plow is attached (plow must be removed by member before a covered vehicle will be towed).
  • Service to an unattended vehicle, unless prior approval has been given by AAA due to extenuating circumstances.
  • Service for a vehicle located at, including tow from, a repair facility where repairs can be performed, except when it has been confirmed that the repairs cannot be provided or completed within 72 hours.
  • Removal of a vehicle from a closed repair facility.
  • No more than one tow per disablement.
  • Service to a vehicle that was driven into an area such as vacant lots, back, front or side yards, beaches, fields or barricaded street.
  • Requests to tow a vehicle from the street to the driveway (unless it is obstructing traffic) or from one location to another on the property or at the repair facility, tow to junk yards, charities, vacant lots or unattended locations for the purpose of disposal or sale.
  • Tire service for dual-rear wheel trucks or vans (except under Plus RV Rider).
  • Towing of utility trailers attached to a covered vehicle (service for the trailer may be provided at the Member's expense).
  • The cost for repairs, parts and labor.
  • Taxi service from site of disablement (tow trucks are limited as to the number of passengers they can accommodate). Taxi service or other transportation can be arranged at the Member's expense.
  • Service may be restricted, delayed or suspended due to severe weather conditions.
  • Reimbursement of tow expense covered by insurance.
  • Delivery of diesel fuel.

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Additional PointsAdditional Points

  • Your membership benefit cannot be transferred to or used by any other person.
  • AAA may charge an additional non-refundable Immediate Service Fee if Roadside Assistance is requested at the time a new member joins the Club.

Basic Member

  • Total of four (4) free roadside assistance calls per member, per membership year; includes any service provided including up to $50 for auto lockout service.
  • May have their vehicle towed to the responding AAA facility or up to three (3) miles to any other destination at no charge.
  • Tows that exceed three (3) miles are at the Member’s expense at AAA Member discounted rates.
  • Tolls are not covered.

Plus Member

  • Total of four (4) free roadside assistance calls per member, per membership year; includes any service provided including up to $100 for auto lockout service.
  • May have their vehicle towed to the responding AAA facility or up to one hundred (100) miles to any other destination at no charge.
  • Tolls are not covered

AAA Mid-Atlantic may arrange for service to Members who have exceeded their “per membership year” allowance however Members will be required to pay for each additional call at AAA Member discounted rates. There is a 7 day waiting period from the time your payment is processed before you can receive Plus or Plus RV benefits; this also applies to an upgrade from one membership level to another; to renewal of membership 60 days or more after expiration, or if you just joined the Club and enrolled initially as a Plus or Plus RV Rider Member. Services during this waiting period will be provided under the guidelines for Basic Membership.

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AAA LiabilityAAA Liability

  • We have contracted with independent service facilities to provide Roadside Assistance. AAA shall not be liable for any damage, injury or loss occasioned by or resulting from rendering, attempted rendering, or failure to provide any Roadside Assistance or towing service or failure thereof by an independent service facility.
  • The independent service facilities are not agents of AAA, nor is AAA an agent for them. They are solely responsible for their actions. Any arrangements you make for subsequent, non-emergency repairs are between you and the service facility.
  • Additional information about Roadside Assistance and other Member services and benefits are available by calling 1-800-763-8200 or by writing to Member Relations, P.O. Box 6032, Newark, DE 19714-6032

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Additional BenefitsAdditional Benefits

Emergency Check Acceptance: If you need Roadside Assistance or emergency repairs which are not covered by the AAA membership, present your AAA membership card and you can pay for the service/repairs with a personal check for up to $250 at the responding facility or, any AAA/CAA owned service facility.

Alternative reimbursement: If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you may submit your request for reimbursement consideration up to the amount it would have cost AAA to provide the covered service under similar circumstances. You must make every effort to contact AAA to request service through Roadside Assistance first.*

*Some toll roads and some limited access highways provide their own roadside assistance and will not permit AAA to come to your assistance. You should request that they tow your vehicle to their lot off the toll road so that you may contact AAA to request service. In some instances some of the providers will accept your membership card in lieu of payment to remove your vehicle from the toll road or limited access highway. Otherwise, pay for the service and get an itemized receipt, which you may submit to AAA for reimbursement consideration.

Trip Interruption expense reimbursement:
Basic & Plus Members:

Your vehicle must be involved in an accident in the United States or Canada, 100 miles or more from home, while on a leisure trip planned to include at least 1 overnight stay and, due to the accident (but excluding mechanical failure), your vehicle must be inoperable for a minimum of eight hours. You may request reimbursement for reasonable, unanticipated costs of accommodations, meals and substitute transportation, up to $200 for Basic Members and up to $700 for Plus Members. These expenses must be incurred within 72 hours of the accident.
When requesting reimbursement, you must submit a police report (if the vehicle suffered damage) and original receipts for expenses incurred.

Legal Defense Reimbursement: You may qualify for reimbursement for attorney’s fees up to the amounts listed below if you are charged with a listed motor vehicle violation to which you plead not guilty throughout the proceeding. After final disposition, contact AAA to request the necessary paperwork to apply for this benefit.

Criteria:

  • Not guilty plea must be entered and maintained
  • Not eligible if you plead guilty to a lesser charge
  • Submit original bill from attorney and copy of final disposition
  • Not eligible if convicted of illegal conduct, such as driving under the influence of alcohol or drugs; evading police; hit and run; or theft of a vehicle

Moving Traffic Violation:

Basic
- Representation in Primary Court – up to $50;
- Representation in any Higher Court – up to $75;
- Maximum combined benefit $125

Plus
- Representation in Primary Court up to $100;
- Representation in any Higher Court – up to $150;
- Maximum combined benefit $250

Assault & Battery by Automobile:

Basic
- Representation in Primary Court – up to $100;
- Representation in any Higher Court – up to $150;
- Maximum combined benefit $250

Plus
- Representation in Primary Court up to $200;
- Representation in any Higher Court – up to $300;
- Maximum combined benefit $500

Manslaughter by Automobile:

Basic
- Representation in Primary Court – up to $400;
- Representation in any Higher Court – up to $600;
- Maximum combined benefit $1,000

Plus
- Representation in Primary Court up to $800;
- Representation in any Higher Court – up to $1,200;
- Maximum combined benefit $2,000

Crime Prevention: A reward will be offered for information and testimony provided by a person, unrelated to the Member, which leads to the arrest and conviction of anyone who steals or vandalizes your vehicle. Basic Membership Reward – total of $1,000 regardless of number of witnesses. Plus Membership Reward –total of $2,000.

You should display your AAA Crime Prevention sticker prominently on your car. It warns that AAA will pay a reward for information and testimony leading to the arrest and convictions of anyone responsible for the theft, willful destruction of your motor vehicle; or leaving the scene of an accident which caused bodily injury to you or property damage to your vehicle. The AAA Crime Prevention sticker is available upon request.

Witnesses should call 1-800-763-8200, ext. 69074, to get details on how to apply for the reward once the accused has been tried and convicted of auto theft and/or vandalism. Note: Members and their immediate family are ineligible to receive a reward with respect to the Member’s vehicle.

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Take AdvantageTake advantage of these benefits by contacting:

AAA Mid-Atlantic
Member Relations
PO Box 6032
Newark, DE 19714-6032
1-800-763-8200

To apply for reimbursement consideration, please submit an original itemized receipt for service to us within 60 days. To request a reimbursement form or to find out more about AAA reimbursement procedures:

We will not be responsible for any charges you may incur when your vehicle is ordered towed or impounded by police authority due to a traffic violation or other unlawful act, including scofflaw violations.

*Some toll roads and some limited access highways provide their own roadside assistance and will not permit AAA to come to your assistance. You should request that they tow your vehicle to their lot off the toll road so that you may contact AAA to request service. In some instances some of the providers will accept your membership card in lieu of payment to remove your vehicle from the toll road or limited access highway. Otherwise, pay for the service and get an itemized receipt, which you may submit to AAA for reimbursement consideration.

**Products and services are subject to change without notice.

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800-222-4357

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